Frequently asked questions

Install the app from your Shopify admin. New Cash on Delivery orders are picked up automatically — there is nothing to connect or configure to get started.

No. Messages are sent through the official WhatsApp Business API from OrderPulse’s verified business number, using a message template approved by Meta.

Only Cash on Delivery orders with a valid mobile number on the shipping address, billing address or customer profile. Prepaid orders are left alone.

A WhatsApp message with their name, order number, order total and your store name, and two buttons: Confirm and Cancel.

The message can’t be delivered, so the order is not tagged and your team handles it the way it does today. Every attempt is kept in the message log.

No. OrderPulse retries when WhatsApp is temporarily unavailable, but never sends a second confirmation once one has gone out.

The order is tagged in Shopify — cod-confirmed or cod-cancelled — so your team can filter orders and ship only the confirmed ones.

Not by default. Cancelled replies are tagged so you can review them. Automatic cancellation in Shopify is available as an option.

The order stays unconfirmed, so your team can follow up before shipping.

Yes. Every plan starts with a 7-day free trial. You won’t be charged if you uninstall before it ends.

Yes. The plan price includes the WhatsApp messages for the orders in your plan — there is no separate bill from Meta.

Billing goes through Shopify and appears on your Shopify invoice. Cancel any time by uninstalling the app.

Only what’s needed to confirm an order: the order number and total, the customer’s name and phone number, and the status of each WhatsApp message.

OrderPulse honours Shopify’s data requests: customer data is deleted when Shopify asks us to redact it, and all of a store’s data is deleted after the app is uninstalled.